Frequently asked questions

If you have a question not listed below, feel free to contact us.

PURCHASING ONLINE

  1. Simply click on the item you want to order.
  2. Select the variant you want, then click "Buy it now."
  3. Fill in your details including delivery information.
  4. Select the payment method then follow the payment prompts.

Please contact us if you need any assistance.

Payments are done securely through PayFast and Pay Just Now.

PayFast payment options include:

  • Credit, cheque and debit card (Visa, MasterCard, Maestro)
  • Scan-to pay services (Masterpass, SnapScan, Zapper)
  • InstantEFT

Pay Just Now payment methods include:

  • Credit, cheque and debit card (Visa, MasterCard, Maestro)
  • Scan-to pay service (Masterpass)

Please contact us if you need any assistance.

DELIVERY

Check out the product page for info on the production time. It takes the specified amount of working days (Monday to Friday, excluding public holidays) to expertly craft the ordered product just for you, before it is sent out for delivery. Then, your product will be delivered to the address you provide through a courier service. From the date your order is ready to be delivered, the courier service usually takes 2 to 5 working days in South Africa. You will receive an email/SMS of the courier details as well as a tracking number so you can track the delivery progress at any time.

Please contact us if you need any assistance.

Delivery is free for all our products throughout South Africa. For delivery outside of South Africa, please contact us for a quotation.

Autonomic Living is located in Sandton, South Africa. All products are sent out for delivery from our premises in Sandton. Feel free to contact us if you need any assistance.

PRODUCT INFORMATION

All our products are made of durable, high-quality materials. We do provide recommended cleaning and/or maintenance instructions with all relevant products to optimise their shelf life.

All our products are expertly made locally in South Africa. The Director inspects each component to ensure consistent high quality craftsmanship, before your item is sent out for delivery.

Please contact us if you have any further questions.